Terms and Conditions Protegel – Platform Usage Rules

By accessing, registering, or using the services of Protegel in any form — including websites, mobile apps, or other platforms operated by protegel — you automatically confirm that you have read, understood, and agreed to these Terms and Conditions in full, along with all related policies, including Privacy Policy and Responsible Gaming Policy.

If you disagree with any of the terms stated here, you are not permitted to use Protegel's services. Protegel reserves the right to update these Terms and Conditions at any time, and users are responsible for checking for updates periodically.

To use protegel services in full, you must register and create an account with accurate, complete, and up-to-date information. protegel enforces a one-account-per-user policy — registering more than one account under the same name or for the same purpose is a serious violation that may result in the closure of all associated accounts.

• Information provided at registration must match a verifiable real identity.
• You are responsible for keeping your account password and login credentials confidential.
• Protegel reserves the right to request identity verification (KYC) at any time, particularly before processing the first withdrawal.
• Accounts found to have used false information may be permanently suspended without compensation.

Protegel's services are exclusively available to individuals who have reached 18 years of age or older at the time of registration. Registering for or using protegel services before reaching that age constitutes a violation of these Terms and Conditions.

• Protegel is not liable for underage use of the service by individuals who bypass the verification system using another person's identity.
• Parents or guardians who become aware of a minor accessing the Protegel platform must immediately report it to our support team.
• Users from regions where online gambling is prohibited by law are not permitted to use Protegel's services.

Protegel accepts deposits via a wide range of available payment methods, including inter-bank transfers within Indonesia, digital wallets (DANA, OVO, GoPay, ShopeePay), and QRIS. All deposits are processed instantly and credited directly to your account balance upon system confirmation.

• Minimum and maximum deposit amounts vary depending on the chosen payment method and are listed on the Deposit.
• Deposited funds are non-refundable except under specific conditions approved by the Protegel team.
• Protegel does not cover transfer fees charged by third parties (banks or digital wallet providers).
• Deposits made using a payment method under another person's name will be verified first and may be rejected.

For security purposes, protegel may conduct additional verification for large deposits. This is carried out as part of our Anti-Money Laundering (AML) program, implemented in accordance with international standards.

Withdrawals from your Protegel account can be made via verified payment methods registered to your member account. Protegel is committed to processing withdrawal requests as quickly as possible — most standard withdrawal requests are processed within minutes, up to a maximum of 24 hours on business days.

• The first withdrawal from a new account requires KYC verification to be completed first.
• The withdrawal method must match the method used for deposit (unless otherwise specified by the Protegel team).
• Daily and monthly withdrawal limits apply and vary according to VIP membership level.
• Protegel reserves the right to hold withdrawals for investigation purposes if there are indications of fraudulent activity or terms violations.
• Bonus balance that has not met the rollover requirements cannot be withdrawn until the conditions are fulfilled.

Protegel offers a variety of bonus and promotion programs to members as a gesture of appreciation and recognition of their loyalty. Each bonus has specific terms and conditions listed on the Promotions and must be understood before being claimed.

• Rollover (turnover) requirements apply to all bonuses unless otherwise stated.
• Bonuses can only be claimed once per user unless they are recurring bonuses (such as weekly reloads).
• Using multiple accounts to claim bonuses more than once is a serious violation.
• Protegel reserves the right to void bonuses and winnings obtained through fraudulent means.
• Bonuses cannot be transferred between accounts or cashed out directly before rollover requirements are met.
• Protegel reserves the right to modify or discontinue promotions at any time without prior notice.

All games available on Protegel — including online slots, Live Casino, and bingo — use a Random Number Generator (RNG) which has been audited and certified by an independent third party. This ensures that every game outcome is genuinely random and cannot be manipulated by anyone, including protegel itself.

• The Return to Player (RTP) value for each slot game is displayed transparently on the game information page.
• Game results processed by the system are final and cannot be disputed.
• The use of automated software, bots, or tools to manipulate game outcomes is strictly prohibited.
• Protegel reserves the right to cancel a game round if a technical failure occurs that affects the integrity of the outcome.

Protegel's Sports Betting service covers more than 30 sports disciplines with thousands of matches available every day. All bets confirmed by the system are considered valid and binding, except under certain conditions as follows:

• Bets placed after a match has started and outside the live betting window may be voided.
• If a match is cancelled before it begins, bets will be voided and the full balance will be returned.
• For matches postponed more than 48 hours from the original schedule, bets will be automatically voided.
• The odds shown at bet confirmation are the applicable odds and cannot be changed once the bet is locked.
• Protegel reserves the right to limit bet sizes for specific events or markets.

You are solely responsible for the security of your Protegel account. Keep your password confidential and never share it with anyone, including Protegel staff. The Protegel team will never ask for your account password through any channel.

• Enable two-factor authentication (2FA) for an extra layer of security — highly recommended.
• Contact support immediately if you suspect unauthorized access to your account.
• Protegel is not liable for losses resulting from unauthorized access caused by user negligence.
• Do not access your Protegel account from public devices or unsecured Wi-Fi networks.

Protegel upholds platform integrity for all users. The following actions are classified as serious violations and may result in account suspension or permanent closure:

• Using more than one account (multi-accounting) to exploit the bonus system.
• Colluding with other users to manipulate game outcomes.
• Use of bots, automated software, or technical manipulation techniques.
• Providing false identity information or fraudulent KYC documents.
• Attempted money laundering through the protegel platform.
• Threats, harassment, or abusive language directed at Protegel staff or other users.

Protegel is committed to protecting the privacy and personal data of all members. The data you provide during registration and throughout your use of the platform is managed in accordance with Privacy Policy the applicable Protegel policy.

In short, personal data is used solely for platform operational purposes (identity verification, transaction processing, and service communications), is not sold or shared with third parties without your consent, except where required by law. All data is stored with 256-bit SSL encryption and subject to strict data retention policies.

Protegel provides its services "as is" and does not guarantee that the platform will be free from interruptions or errors at all times. While we strive to maintain 99.9% uptime, technical disruptions may occur due to factors beyond our control.

• Protegel is not liable for indirect losses, loss of expected profits, or incidental damages arising from service disruptions.
• In the event of a technical disruption affecting gameplay or bet placement, Protegel will conduct an investigation and provide a fair resolution.
• Protegel is not responsible for the internet connection or device used by users to access the platform.

Protegel takes responsible gaming very seriously. We provide a range of tools to help users manage their gaming activity in a healthy way:

• Daily/weekly/monthly deposit limits — can be self-managed from the account dashboard.
• Betting limits — limit on the maximum bet amount per session.
• Play time reminder — automatic notifications after a set play duration.
• Self-exclusion option — self-suspend your account for a set period.
• Permanent account closure — available when needed, with no conditions attached.

If you or someone you know shows signs of a gambling problem, do not hesitate to contact the Protegel support team or visit the Responsible Gaming for further information and support resources.

Protegel reserves the right to amend, update, or revise these Terms and Conditions at any time. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of Protegel's services after changes take effect constitutes acceptance of the updated terms. Protegel recommends that you review this page periodically. The last updated date is always displayed at the top of this page.

These Terms and Conditions are governed by the laws of the jurisdiction in which Protegel is registered and licensed. Any disputes arising from the use of Protegel's services will first be resolved through our internal dispute resolution mechanism by contacting our support team.

If internal resolution does not reach an agreement, the dispute may be referred to a competent arbitration body or court in accordance with the applicable jurisdiction. Protegel is committed to resolving every member complaint in a fair, transparent, and timely manner.